How to Return or Exchange Your Jewelry
Timeframe & Conditions for a Successful Return
You may return merchandise purchased at MalaniJewelers.com if it meets the guidelines below.
How to Return or Exchange Your Jewelry?
If you have any reason to return a part or all of your order, please notify Malani Jewelers Inc. to receive an RMA number. RMA numbers are valid for 15 days from the day they are issued. You must write the RMA number clearly on the outside of the FedEx box and follow all RMA instructions provided.
Timeframe & Conditions for a Successful Return
Final Sale Categories
All sales from our Hot Deals or Deal of the Day categories are final and cannot be returned or exchanged. These items may be slightly inexact in finish, shape, or color from what is described or displayed. No credit will be issued for returns in these categories.
Exchange Policy
MalaniJewelers.com provides a 10-day, no-questions-asked exchange on all products purchased for items of equal or higher value, with the following exceptions:
- Special order items
- Gold & silver coins
- Gold bars
- Loose stones
To request an exchange, email info@malanijewelers.com with your order number and relevant information.
Timeframe & Conditions for a Successful Return
Return Policy
If you wish to return an item, you may do so within 10 days of purchase. The following conditions apply:
- A 15% restocking fee will be charged
- Original shipping and insurance charges will be deducted from your credit
- All watch sales are final – no returns allowed
- No calls or return requests will be honored after 10 days
Special Orders & Cancellations
If you cancel or change your mind about a special order, a restocking fee of 25–50% will be charged depending on the situation.
Return Shipping
We will provide a prepaid, insured label for RMA returns. Clients will be responsible for the $25 cost of the label. Exceptions may be made depending on the circumstances. You must notify us by email and receive an RMA number before returning any items.
Layaway Terms
- 50% down payment is required to initiate layaway
- All down payments are non-refundable due to price fluctuations and low pricing
- Items on layaway are not eligible for exchange
- Jewelry must be paid off within 30 days unless written otherwise
- If not paid off or picked up on time, payments will be forfeited
Return Requirements
To complete a return or exchange, you must:
- Notify us within 10 days of receiving your order
- Return products in new, saleable condition
- Include all original packaging and secure the item inside and outside the jewelry case/box
- Cover return shipping costs unless otherwise stated
- Write the provided RMA number clearly on the outside of the package
Shop With Confidence.
Because we are here, every step of the way.
Hassle Free Exchange On Gold Jewelry 15 Days Money Back Guarantee On Diamond JewelryFrequently Asked Questions
No. All products purchased under Hot Deals or Deal of the Day categories are final sale and cannot be returned or exchanged under any circumstances. These promotions are offered at deeply discounted prices , and are clearly marked as non-returnable at checkout.
To be eligible for a return or exchange, you must contact Malani Jewelers within 10 days of receiving your order. Returns or exchanges will not be accepted after this window , and no exceptions are made. We encourage inspecting your item immediately upon arrival.
Our restocking fees are as follows:
- Standard returns: Subject to a 15% restocking fee
- Special order cancellations: Subject to a 25%–50% restocking fee , based on the customization and production stage
These fees cover handling, processing, and reconditioning costs . Full details are outlined in our Return & Cancellation Policy .
No. All layaway payments are non-refundable , and items placed on layaway are final sale . They are not eligible for return or exchange , and the full balance must be paid within 30 days of the initial payment. We encourage customers to be confident in their selection before initiating a layaway plan.
Customers are responsible for return shipping costs , unless an exception is pre-approved by our team . If preferred, Malani Jewelers can provide a prepaid, fully insured return label for a flat fee of $25 , which will be deducted from your store credit or refund . We recommend using insured shipping for all returns to protect your item in transit.