Frequently Asked Questions – Get Expert Answers

If your order is received before 2:00 p.m. EST, we ship your order via FedEx the same day. All orders received later will be shipped the following business day. Your order could take up to 10 days with standard shipping and 2-5 days with expedited shipping.

Important shipping notes:

• We cannot ship to P.O. Box addresses
• Signature and proof of address required for delivery
• Real-time tracking available for all orders
• Flat shipping rate regardless of item shipped

Placing an order is simple and secure:

• Click 'Add To Basket' for any item you want to purchase
• Items will appear in your cart on the right-hand side
• Browse and add more items as desired
• Click 'CHECKOUT' when ready to complete your purchase
• Enter customer information and billing details
• Choose billing address and/or different shipping address
• Add any special shipping instructions
• Select from available shipping options
• Review all order details carefully
• Enter credit card payment information
• Complete order and receive confirmation number

You can update quantities, view cart details, and calculate shipping at any time during the process.

After placing your order, you'll receive a confirmation email if approved. If declined, please call us to re-process. For approved orders, you'll receive another email after 7PM with your FedEx tracking number for real-time tracking.

We currently conduct business only within the 50 states of the United States of America. However, you can arrange for purchases through friends or relatives residing in the U.S., and we will ship to them so they can forward the items to you.

The most common cause is a hold issued by your bank. Simply call your bank to approve the charge, then place the order again. Feel free to contact us if you have any questions about this process.

Please refer to our dedicated Exchanges and Returns page for complete policy details and procedures.

This feature applies only to Diamond Jewelry purchased from MalaniJewelers.com. You will receive a credit for the amount purchased if you choose to return the item within 15 days from receipt. You are responsible for return shipping charges.

If an item you like has sold, email us with the description and Item Code#. We'll send pictures of similar items in a similar price range and take your approval via email before shipping.

For special orders of the exact same item, we gladly accept orders with delivery in 8-10 weeks from the order date.

Method 1 - Paper Strip:

• Cut a thin strip of paper
• Wrap around your finger below the joint, close to the knuckle
• Mark where the paper meets
• Measure the distance with a ruler
• Use our size chart to determine your ring size

Method 2 - Thread:

• Wrap thread around your finger
• Measure with ruler
• Cross-check with ring size chart

Method 3 - Professional: Visit your local jeweler for professional sizing.

Method 1 - Hand Measurement:

• Place your hand on a steady table
• Mark a line through the center of your index and pinky knuckles
• Measure the distance using a scale
• This is your bangle's inner diameter

Method 2 - Paper/Thread:

• Cut a thin strip of paper or thread
• Bring thumb and pinky together
• Wrap where your hand is widest
• Mark where paper/thread meets
• Measure length with ruler

We have physical showrooms in Atlanta, Tampa, and Dallas, carrying a wide range of exquisite Diamond, Gold, and Gemstone jewelry designs.

To make an in-store purchase of a particular item from MalaniJewelers.com, please note the item code displayed on our website to easily locate the item.

Clients are responsible for the cost of repairs and shipping. Exceptions may be made at management's discretion depending on each circumstance. Contact us to discuss your specific repair needs.

To keep an item on layaway, a minimum deposit of 50% of the final price is required. You have a maximum of 2 weeks to pick up your merchandise and pay the remaining balance.

No, we do not negotiate prices. All products on MalaniJewelers.com are competitively priced for the thriving e-commerce market. We provide free shipping with complete insurance on all orders above $750.

All catalogs are available on MalaniJewelers.com. As an environmentally sustainable company, we encourage browsing our online catalogs. To purchase from a catalog, call or email with the Catalog name, Page number, and Item Code.

Email us at info@malanijewelers.com with your regular email address to be added to our customer mailing list. You can also use our newsletter subscription link on our website.