Shipping Methods & Delivery Time
Order Processing & Dispatch Timelines
At Malani Jewelers, we are committed to ensuring your precious jewelry arrives safely and securely. Please review our shipping policies and procedures below to ensure a smooth delivery experience.
Shipping Policy & Product Availability
All orders placed on this site are subject to product availability and will be shipped according to MalaniJewelers.com's shipping policies. We take great care in processing each order to ensure the highest standards of quality and security.
Missing or Damaged Items
Important: In the rare event that your order never arrives, notification of missing or damaged items must be received within 3 days from receipt of the shipment. MalaniJewelers.com reserves the right to request additional information to verify the shipping of high value orders.
Shipping Address Requirements
MalaniJewelers.com only ships to billing addresses for security purposes. If you need an item shipped to a different address, please contact us at info@malanijewelers.com. Our customer service team will work with you to accommodate your shipping needs while maintaining security protocols.
Customer Service & Support
If you are purchasing an item after our business hours, you can send us an email at info@malanijewelers.com and one of our customer service representatives will give you a call as soon as possible.
Credit Card Authorization
To make your checkout process faster, please download our credit card authorization form, fill out all the information, and send it to us through fax or as a scanned image.
Please Note: If a customer has not filled out the credit card authorization form, Malanijewelers.com has the right to withhold the order until its completion.
Shipping Policy Updates & Contact Details
Frequently Asked Questions
For security reasons, we generally only ship to the billing address associated with your payment method. However, if you need delivery to a different address , please contact us at info@malanijewelers.com . We'll do our best to accommodate your request while maintaining order security.
If your order is damaged or incomplete , you must notify us within 3 days of receiving your package. Please contact us immediately at info@malanijewelers.com with your order details and photos, if applicable. Timely communication ensures we can resolve the issue promptly.
While the credit card authorization form is not always required, completing it can speed up order processing . For high-value purchases or orders flagged for verification, we may hold shipment until this form is completed to protect against fraud .
You can reach our customer service team by emailing us at info@malanijewelers.com . If you reach out after business hours, one of our representatives will get back to you as soon as possible. We’re here to help with orders, product inquiries, sizing, and more.
For high-value or flagged orders , we may request additional verification to confirm shipping details or billing information. This extra step helps us maintain secure transactions and protect both you and your valuable jewelry purchase from fraud.